In Brawl Stars, negative gems occur when you make a purchase using gems you don’t have, typically due to a transaction issue, refund, or exploit. To resolve the issue, follow these steps:
How to Get Rid of Negative Gems:
- Check Your Gem Balance:
- Open the game and look at your gem count. If it’s negative, the game will restrict certain actions until the balance is restored.
- Purchase Enough Gems to Clear the Balance:
- Visit the in-game shop and buy enough gems to cover the negative balance. For example, if you’re at -50 gems, purchase a gem pack worth at least 50 gems to bring your balance back to zero or positive.
- Contact Supercell Support (If Needed):
- If you believe the negative balance is an error or caused by a failed transaction, contact Supercell support:
- Tap the Settings gear icon in the game.
- Select Help and Support.
- Describe the issue, providing details about the transaction or refund.
- Attach screenshots of your gem balance and any relevant purchase receipts.
- If you believe the negative balance is an error or caused by a failed transaction, contact Supercell support:
- Avoid Exploits or Third-Party Purchases:
- Ensure all your purchases are made through official platforms (Google Play, Apple Store) to prevent similar issues in the future.
- Wait for Resolution:
- If the issue is under investigation by Supercell, it might take some time to resolve. Meanwhile, avoid making further purchases until the problem is fixed.
Preventing Negative Gems in the Future:
- Only purchase gems through the official store.
- Avoid requesting refunds for in-game purchases unless absolutely necessary.
- Double-check your gem balance before confirming purchases to ensure you have enough gems.
By resolving the negative gem balance promptly, you can restore full functionality to your account and continue enjoying the game without restrictions!